If you are interested in joining our team, please email your resume to [email protected] 

Actively hiring for: 
Quality Assurance and Training Manager 
 
Responsibilities and Duties:

• 50% on the phone working key accounts.
• Work closely with the executive team when new clients are brought into the call center, to understand campaign requirements and goals. We would like this person to be the first person to launch the campaign in the call center for a trial period.  During this period, you will help management adjust and make changes to improve campaign results.
• Train call center reps on the new project 
• Quality assurance monitoring to identify areas of improvement to assist with campaign success and hit goals. 
• Update and enhance training materials
• Lead new hire training
•  This role will require you to be the sole supervisor in the call center for a few hours each shift.

 
Required Qualification:

• Experience working in a call center 
• Experience training on call center best practices 
• Must be able to react to changes quickly and shift priorities as needed.
• Effective organizational and time management skills with the ability to work effectively and meet deadlines

 
Preferred/not required

• Analytical skills and interest in data analysis 
• Proficient with Excel

Our Call Center services include:

• Inbound Customer services
• Outbound membership renewals
• Outbound membership recruitment
• Outbound fundraising for PACs and Foundations